Storage Hampstead Terms and Conditions for Storage and Moving Services
These Terms and Conditions set out the basis on which Storage Hampstead provides storage, moving, packing, and related services in the United Kingdom. By placing a booking and using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual or business placing a booking with Storage Hampstead and any person acting on their behalf.
Services means any storage, moving, packing, handling, transportation, or associated services provided by Storage Hampstead.
Goods means any items, property, or belongings that we are asked to store, move, pack, handle, or transport.
Contract means the agreement between Storage Hampstead and the Client incorporating these Terms and Conditions.
2. Scope of Services
Storage Hampstead provides short and long term storage solutions and related removal services for domestic and business clients. Services may include collection, delivery, loading and unloading, packing and unpacking, storage in secure facilities, and associated support services as agreed in writing.
The precise scope of the Services for each booking will be described in the quotation or confirmation issued to the Client. Any services not expressly listed in the quotation or confirmation are outside the scope of the Contract and may be subject to additional charges if agreed.
3. Booking Process and Quotes
All bookings must be arranged in advance. A booking is made when the Client accepts our quotation or service proposal, verbally or in writing, and we confirm availability. We may provide an estimated quotation based on information supplied by the Client, including size and quantity of Goods, property access details, distance, dates, and any special handling requirements.
The Client is responsible for ensuring all information provided during the quotation and booking process is accurate, including inventory details, access constraints, parking restrictions, and any items requiring special care. If the information proves to be incomplete or inaccurate, we reserve the right to amend the quotation, adjust the price, or refuse to provide part or all of the Services.
Quotations are normally valid for a limited period as stated in the quotation document. After the validity period has expired, we may revise or withdraw the quotation. A Contract will only come into existence once we have issued a booking confirmation.
4. Changes to Bookings
If the Client wishes to change the date, time, scope, or location of the Services after a booking has been confirmed, we will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may be subject to revised pricing and additional charges, which will be advised before any change is accepted.
Material changes, such as significantly increased volume of Goods, additional addresses, or unexpected access difficulties, may require a new quotation. Where we reasonably consider that a requested change would materially affect the Contract, we reserve the right to treat it as a cancellation and rebooking.
5. Prices and Payment Terms
All prices are quoted in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes or statutory charges. The price for the Services will be set out in the quotation or booking confirmation. Additional services requested after the booking is confirmed may incur extra charges.
We may require a deposit at the time of booking, which will be deducted from the final invoice. The deposit amount and payment schedule will be specified in the quotation or booking confirmation. The balance of charges is usually payable either prior to commencement of the Services or on completion, according to the terms stated in the confirmation.
For ongoing storage, fees are typically payable in advance on a recurring basis. If payment for storage is not received by the due date, we may suspend access to the Goods, restrict further services, and ultimately exercise a right of lien as described in these Terms and Conditions.
Payment methods and any transaction requirements will be communicated to the Client. All invoices must be paid in full without set-off, counterclaim, or deduction, unless required by law.
6. Cancellation and Postponement
The Client may cancel or postpone a booking by giving notice to Storage Hampstead. Any cancellation or postponement may be subject to charges depending on the timing of the notice relative to the scheduled service date.
We may apply reasonable cancellation charges reflecting the costs and loss of opportunity incurred. These may include, for example, a proportion of the quotation if cancellation occurs within a short period of the scheduled date, or the full amount if cancellation is made on the day of service. Details of applicable cancellation or postponement charges may be outlined in the quotation or confirmation.
If we are unable to perform the Services on the agreed date due to circumstances within our control, we will offer an alternative date or refund any prepayments relating to the affected Services. We will not be liable for cancellation or postponement caused by circumstances beyond our reasonable control, including extreme weather, traffic disruption, or events affecting access to the property.
7. Client Responsibilities
The Client is responsible for preparing the premises and Goods for collection, removal, or storage. This includes adequate packing where not expressly included in our Services, proper labelling where necessary, and securing valuables and fragile items where additional care is required.
The Client must ensure that adequate parking and access arrangements are in place at all collection and delivery addresses, including any permits or permissions required. Delays, waiting time, or additional handling caused by inadequate access may incur extra charges.
The Client must not request us to move or store any prohibited items, including hazardous materials, illegal items, perishable goods, animals, or any items specified as excluded in our communications. If such items are included without our knowledge, we may remove or dispose of them at the Client’s risk and expense.
8. Storage Terms
When Goods are placed into storage with Storage Hampstead, they will be stored in facilities we select using reasonable care. We may move Goods between storage locations as necessary, provided overall security and care standards are maintained.
The Client must ensure that only permitted items are placed in storage. No flammable, explosive, corrosive, or otherwise hazardous items may be stored. Food, plants, live animals, and other perishables are not accepted into storage.
Access to stored Goods is subject to our operational procedures and may require advance notice and an appointment. We may charge a fee for handling Goods in and out of storage, inventory checks, or additional access requests.
If storage charges are not paid on time, we may restrict access and exercise a lien over the Goods. After giving reasonable notice, we may sell or dispose of the Goods to recover outstanding charges and reasonable costs associated with the sale or disposal. Any surplus after deduction of charges will be held for the Client.
9. Liability and Limitations
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of Contract is subject to the limitations set out in this section.
Unless a higher value has been agreed in writing and any corresponding additional fee has been paid, our liability for any single claim or series of related claims is limited to a reasonable amount, taking into account the nature of the Goods, the scope of Services, and the price paid. Certain types of items, including but not limited to jewellery, precious metals, cash, important documents, artworks, antiques, and items of exceptional value, are stored or moved at the Client’s sole risk unless expressly agreed otherwise.
We are not liable for any loss, damage, or delay arising from causes beyond our reasonable control, including but not limited to natural events, severe weather, war, terrorism, civil disorder, industrial disputes, or failures of utilities or transport networks.
We are not responsible for normal wear and tear, minor cosmetic damage, deterioration due to inherent defects in the Goods, or losses resulting from the Client’s inadequate packing where packing was not part of our Services.
We do not accept liability for indirect or consequential loss, including loss of profit, loss of revenue, or loss of opportunity, whether arising in contract, tort, or otherwise, even if foreseeable.
10. Claims and Notice Periods
The Client must inspect Goods as soon as reasonably practicable after completion of the Services or after accessing stored Goods. Any visible loss or damage reasonably attributable to our Services should be notified to us in writing as soon as reasonably possible, and in any event within a reasonable time frame after the Client becomes aware of it.
For loss or damage that is not immediately apparent, the Client should notify us in writing within a reasonable time after discovery and provide reasonable supporting evidence. We may inspect the Goods and relevant locations and request further information before assessing any claim.
Failure to notify us within a reasonable period may adversely affect our ability to investigate and may limit or extinguish any liability we might otherwise have. Nothing in this section affects any rights the Client may have under mandatory law.
11. Waste, Recycling, and Prohibited Items
Storage Hampstead operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and will not remove or dispose of domestic refuse, construction waste, or hazardous materials unless expressly agreed as a separate service that complies with legal requirements and appropriate licensing.
The Client must not ask our staff to remove or dispose of items in a way that breaches waste or environmental regulations, including fly tipping, unlawful burning, or improper disposal of electrical items, chemicals, or other regulated materials. If we agree to remove any items for disposal, such work will be charged separately and handled through lawful channels.
We reserve the right to refuse to move, store, or dispose of any item that we reasonably believe could present a risk to health, safety, property, or the environment, or which may be illegal to handle or transport.
12. Insurance
We maintain appropriate business insurance in connection with the Services we provide. This does not necessarily replace or duplicate any insurance the Client may wish to arrange for their Goods. We recommend that Clients review their own cover for high value or sensitive items prior to removal or storage.
Any insurance cover provided or facilitated by us, where applicable, will be subject to separate terms and conditions, including any excess, exclusions, and claims procedures. It is the Client’s responsibility to review those terms before relying on such cover.
13. Health and Safety
We are committed to safe working practices for our staff, Clients, and the public. The Client must ensure that properties are reasonably safe for our operatives and that any known hazards are disclosed in advance. This includes steps, narrow staircases, low ceilings, and any structural issues.
Our staff may decline to carry out tasks they reasonably consider unsafe or beyond the agreed scope. We reserve the right to suspend or modify Services where necessary to comply with health and safety obligations.
14. Data Protection and Privacy
We may collect and process personal data about Clients in connection with quotations, bookings, payments, service delivery, and communication. We handle such data in accordance with applicable data protection laws and use it for legitimate business purposes, including administration, customer care, and regulatory compliance.
We may retain records of transactions and communications for a reasonable period. Clients may have rights of access or correction under applicable data protection law and may contact us to exercise those rights where appropriate.
15. Termination
Either party may terminate the Contract in writing if the other party commits a serious breach that is not remedied within a reasonable time after written notice requiring remedy. We may also terminate the Contract with immediate effect if the Client becomes insolvent, fails to pay charges when due, or acts in a manner that makes it unreasonable for us to continue providing the Services.
On termination, all outstanding charges for Services provided up to the termination date will become immediately payable. For storage services, the Client must arrange collection of all Goods and payment of all amounts owed. If Goods are not removed within a reasonable period, we may exercise rights of lien and sale as set out in these Terms and Conditions.
16. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between Storage Hampstead and the Client are governed by the laws of England and Wales. Any dispute arising out of or in connection with the Services or these Terms and Conditions will be subject to the non exclusive jurisdiction of the courts of England and Wales.
17. General Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect. Any failure or delay by Storage Hampstead to exercise any right or remedy will not constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with the quotation or booking confirmation and any agreed variations in writing, constitute the entire agreement between Storage Hampstead and the Client relating to the Services, and supersede any prior statements or representations not expressly incorporated into the Contract.
We may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless we have agreed in writing to apply a different version. Clients are encouraged to review these Terms and Conditions before confirming each new booking.
